Privacy Policy

Effective Date: January 6, 2025

At Bestluis, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy is designed to inform you about how we collect, use, disclose, and safeguard your personal data when you visit our website, make a purchase, engage with our services, or interact with us in any way. We understand the importance of your privacy and are dedicated to maintaining the confidentiality and security of your information. We encourage you to carefully review this policy to understand our practices and procedures.

1. Information We Collect

We collect various types of information from you, which include:

  • Personal Information: This includes information that can be used to identify you personally, such as your full name, email address, postal address, telephone number, date of birth, and payment details (credit card numbers, expiration dates, CVV codes). We collect this information when you register an account, place an order, subscribe to our newsletter, participate in surveys, contact our customer support, or engage in any other transactions with us.

  • Usage Data: We automatically collect information about how you interact with our website. This may include your IP address, browser type, operating system, device information, pages visited, time spent on our site, referring URLs, and other analytical data. This data helps us understand how users navigate and utilize our website, allowing us to improve its functionality and user experience.

  • Cookies and Tracking Technologies: Like most websites, we use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and deliver targeted advertisements. Cookies are small text files that are stored on your device and help us remember your preferences, track your activities on our site, and optimize your experience. You have the option to manage cookie settings in your browser; however, disabling cookies may affect some functionality of our website.

  • Social Media Information: If you interact with us on social media platforms, we may collect information from your social media profiles, such as your public profile data, posts, comments, and other content that you share with us or that is publicly available. This information helps us understand your preferences and tailor our engagement with you.

  • Location Data: With your explicit consent, we may collect location information for purposes such as showing you store locations nearby or providing region-specific content. This data is collected with your explicit agreement and will only be used for the purposes you have authorized.

  • Communication Logs: We keep a record of all communications we have with you, including emails, chat logs, and other correspondence, to ensure that we provide excellent customer service and effectively address any inquiries or concerns.

2. How We Use Your Information

We use the collected information for various purposes, which include:

  • Order Processing and Fulfillment: We use your personal information to process your orders, handle payment transactions, coordinate shipping, and fulfill your purchases effectively and efficiently. This may include sharing your data with trusted third-party shipping services.

  • Account Management: Your data helps us create and manage your user account, provide access to your order history, allow you to track your purchases, manage your saved addresses, and customize your experience on our website.

  • Customer Support: We use your contact information to respond to your inquiries, provide customer assistance, resolve technical issues, and address any complaints or concerns you may have.

  • Communication and Marketing: With your express consent, we may send you newsletters, promotional offers, and updates about our products and services. You have the option to opt-out of these communications at any time by using the unsubscribe link provided in our emails.

  • Website Improvement: We analyze usage data to improve the functionality and user experience of our website, enhance navigation, optimize content display, identify technical issues, and ensure the site performs efficiently for all users.

  • Personalization: We use your information to personalize content, offers, and product recommendations to better align with your preferences and purchase history, creating a more enjoyable and relevant shopping experience for you.

  • Legal Compliance: We use your data to comply with legal obligations, court orders, government requests, tax regulations, and any other legal requirements that we are subject to.

  • Fraud Prevention and Security: We use your information to detect and prevent fraudulent activities, verify identities, protect the security of our website and customer accounts, and ensure the safety of all transactions.

3. How We Share Your Information

We may share your information with trusted third parties under specific circumstances:

  • Service Providers: We collaborate with third-party service providers who assist us in running our business, such as payment processors, shipping companies, email marketing platforms, analytics providers, and cloud storage services. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

  • Shipping Partners: We share your shipping information with our delivery partners to ensure that your orders are delivered promptly and efficiently.

  • Analytics Providers: We work with third-party analytics companies to collect and analyze website usage data to help us improve the performance and functionality of our website.

  • Advertising Partners: With your explicit consent, we may share anonymized data with advertising partners to display targeted advertisements and personalize your shopping experience.

  • Legal Authorities: We may disclose your information to legal authorities if required by law, in response to a valid legal process, or to protect our legal rights and the safety of our customers.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, ensuring continuity of service.

4. Data Security

We employ robust security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption: We use Secure Socket Layer (SSL) encryption to protect sensitive data during transmission.

  • Firewalls: Our servers and network are protected by firewalls to prevent unauthorized access.

  • Access Controls: We have implemented access controls to limit access to your personal information to only authorized personnel.

  • Regular Security Assessments: We conduct regular security assessments and audits to identify and address vulnerabilities.

  • Data Backup and Recovery: We regularly back up our data to prevent loss and implement robust data recovery systems.

However, it is important to note that no method of data transmission over the internet or electronic storage is 100% secure. While we are committed to protecting your information, we cannot guarantee its absolute security.

5. Your Rights

You have specific rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: You have the right to correct any inaccurate or incomplete personal information that we hold about you.

  • Deletion: You have the right to request the deletion of your personal information, subject to legal limitations.

  • Objection: You have the right to object to our processing of your personal information for certain purposes.

  • Restriction: You have the right to request restriction on the processing of your personal information in certain circumstances.

  • Data Portability: You have the right to receive a copy of your personal information in a machine-readable format.

  • Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below.

6. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will take immediate steps to delete that information. If you believe that a child under 13 has provided us with personal information, please contact us immediately.

7. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes, we will update the effective date at the top of this policy. We will also post a notice on our website and, if necessary, send email notifications regarding significant changes. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

Contact Information: