Refund and Return Policy

Effective Date: January 6, 2025

At Bestluis, we are dedicated to ensuring that your experience shopping for high-quality Christmas décor is nothing short of exceptional. We understand that sometimes, returns or exchanges are necessary, and we have established this Refund and Return Policy to make the process as transparent and hassle-free as possible. Our aim is to provide you with clear guidelines and ensure your complete satisfaction with every purchase.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Timeframe: You must initiate a return within 30 days of the original purchase date. This timeframe allows you ample opportunity to inspect your items and determine if they meet your expectations.

  • Condition: Returned items must be in their original condition, which includes being unused, undamaged, unblemished, and in their original packaging with all tags, labels, and protective wrappings still intact. Items that are not in their original condition may not be eligible for a full refund.

  • Proof of Purchase: You must provide a valid proof of purchase, such as a receipt, an order confirmation email, or a copy of your order transaction details. This proof of purchase helps us quickly identify your order and expedite the return process.

  • Exclusions: Certain items are not eligible for return, including personalized or customized items, items purchased during clearance or final sale events, and gift cards. Items that have been heavily used, intentionally damaged, or altered from their original state are also excluded from this return policy. We reserve the right to determine if an item is eligible for a return, based on its condition and other factors.

2. How to Initiate a Return

To initiate a return, please follow these detailed steps:

  • Contact Us: Reach out to our customer support team via email at info@bestluis.com or by phone at (321) 726-6442 to request a return authorization (RA) number. You must obtain this number before sending the items back to us, as returns without an RA number may not be processed.

  • Provide Information: When requesting a return, please provide your full name, order number, a list of the item(s) you want to return, and the specific reason for the return. This information will assist our customer support team in processing your request promptly.

  • Return Authorization: Upon approval of your request, we will provide you with a unique RA number, as well as clear instructions on how to return the item(s). The RA number must be clearly marked on the outside of your package.

  • Packaging: Package the item(s) securely in their original packaging, including all protective wrappings and tags, if possible. Ensure the items are protected to prevent damage during transit. Secure and proper packaging helps protect your return shipment during its transit back to our warehouse.

  • Shipping: You are responsible for the cost of return shipping unless the return is due to our error (such as a defective item or an incorrect shipment). We strongly recommend using a trackable shipping service, as we cannot be responsible for items that are lost or damaged during the return shipping process.

3. Refund Process

Upon receiving your return and verifying that the item(s) meet our return criteria, we will process your refund within 10 business days. Refunds will be issued to your original method of payment.

  • Full Refund: A full refund will be issued for the original purchase price of the returned item(s), excluding shipping costs, unless the return is due to our error or a manufacturing defect.

  • Partial Refund: A partial refund may be issued if the returned item(s) are not in their original condition, or if any components are missing. In this case, the value of the missing or damaged components will be deducted from the total refund amount.

  • Exchanges: If you wish to exchange an item, please follow the return procedure for the item(s) you wish to exchange and place a new order for the desired replacement. Please note that the exchange process may take additional time for processing and shipment of the new order.

4. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately. We will arrange for a return at our expense and offer either a replacement or a full refund, based on availability and your preferences. Please provide clear photos of the damaged or defective item, as it will assist our customer support team in promptly resolving the issue.

5. Non-Returnable Items

The following items are typically not eligible for return:

  • Personalized or customized items, as these are created specifically for your order.

  • Clearance or final sale items, which are sold at a reduced price.

  • Gift cards, which cannot be returned or refunded.

  • Items that have been used, damaged, altered, or are not in their original condition.

  • Items returned without a prior authorization (RA) number.

6. Policy Modification

We reserve the right to modify this Refund and Return Policy at any time without prior notice. Any changes will be posted on our website and will be effective immediately upon posting. We recommend that you regularly review this policy for any updates or changes.

Contact Information: