Delivery Policy

Effective Date: January 6, 2025

At bestluis, we understand the anticipation of receiving your exquisite Christmas decorations. We are dedicated to ensuring a smooth and reliable delivery process. This detailed Delivery Policy outlines our shipping options, processing times, and other essential information to provide you with clarity and confidence throughout the delivery of your order. Please take a moment to review this policy before making your purchase.

1. Order Processing Time

  • Standard Order Processing: Upon successful payment, orders are typically processed within 1-2 business days. During peak holiday seasons or promotional periods, processing times may be slightly extended. We will communicate any significant delays via email.

  • Custom and Large Orders: Orders containing custom or large quantities of items may require additional processing time. The estimated processing time will be provided during the order confirmation process.

  • Order Status Updates: You will receive email notifications regarding the status of your order, including confirmation of shipment and tracking information once the order has been dispatched.

2. Shipping Options and Delivery Times

  • Standard Shipping: We offer standard shipping services to most locations within the United States. Delivery times typically range from 3 to 7 business days, depending on your geographical location.

  • Expedited Shipping: For customers needing their purchases more quickly, we provide expedited shipping options. These services typically deliver within 1-3 business days. Expedited shipping costs will be calculated at checkout.

  • International Shipping: We currently offer international shipping to select countries. Delivery times and costs will vary depending on the destination and shipping method selected. Customers are responsible for any customs duties, taxes, and import fees imposed by their country. Please contact us for more information about international shipping availability and rates.

  • Shipping Partners: We partner with reputable carriers, including but not limited to, FedEx, UPS, and USPS, to ensure reliable and timely delivery of your orders.

  • Delivery Estimates: Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by the carrier, weather conditions, or unforeseen circumstances.

3. Shipping Costs

  • Calculation of Shipping Costs: Shipping costs are calculated based on several factors, including the delivery location, the weight and dimensions of the package, and the selected shipping method. These costs are clearly displayed during the checkout process.

  • Free Shipping Promotions: bestluis may offer free shipping promotions for orders that meet certain criteria, such as minimum order values. Details of any such promotions will be clearly communicated on our website and during the checkout process.

4. Delivery Tracking

  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s tracking website. This allows you to monitor the progress of your delivery.

  • Tracking Updates: You can check the status of your shipment directly on the carrier’s website using the provided tracking number. For any questions about tracking your shipment, please contact our customer service team at info@bestluis.com or call us at (321) 726-6442.

5. Delivery Issues

  • Undeliverable Packages: In the event that a package is undeliverable due to incorrect or incomplete address information provided by the customer, the customer will be responsible for any additional shipping fees required to resend the package. We will notify you if this situation occurs.

  • Lost or Damaged Packages: If your order is lost in transit or arrives damaged, please notify our customer service team immediately within 48 hours of the expected or received delivery date. We will investigate the issue and arrange for a replacement or refund as appropriate. Photographic evidence of damage may be required.

  • Delivery Disputes: In the event of any delivery disputes, we will work with the carrier to resolve the issue as efficiently as possible.

6. Customs and Import Duties (International Shipments)

  • Customer Responsibility: International customers are responsible for all customs duties, taxes, and import fees imposed by their country. These charges are not included in the purchase price or shipping costs charged by bestluis.

  • Customs Delays: Customs clearance processes can sometimes cause delays. bestluis is not responsible for delays caused by customs authorities.

7. Changes to Delivery Policy

bestluis reserves the right to modify this Delivery Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.

Contact Information: